Blrd

[Rollie Forbes]

T-Mobile to charge $35 activation fee on nearly all transactions

T-Mobile plans to enforce a new $35 Device Connection Charge for almost all transactions that involve purchasing new devices and adding new lines.

www.phonearena.com

T-Mobile is one of the few US carriers that offers customers the possibility to avoid the so-called “Assisted Support Charge” if they register online. Unfortunately, this will no longer be possible since the Un-carrier is preparing its staff for a new support policy that requires customers to pay a unified “Device Connection Charge” fee.

According to internal documents leaked by TMO.Report, T-Mobile’s new Device Connection Charge (DCC) is a one-time $35 (plus applicable taxes) charge for connecting a new device to the network when activating or upgrading with T-Mobile. This could previously be prevented in many cases by simply placing your order online.

The new charge applies to each device activated or upgraded. More importantly, orders with multiple devices are charged for each device. There’s a long list of transactions that require T-Mobile customers to pay the $35 fee. Fortunately, there are exceptions that would save customers $35. Here are all the scenarios where you won’t be charged for DCC:

Automatic exceptions

National retail orders (Apple, Best Buy, Costco, etc.)
DIGITS Talk & Text and PROXY by DIGITS activations
JUMP! And JUMP! On Demand upgrades
T-Mobile for Business customers activation or upgrading through Direct & Indirect Sales or Care
Accounts activated through the Activations channel or Puerto Rico Care because they use Samson, which doesn’t support DCC
New lines that were charged for DCC within the past 14 days
Migration from Sprint to T-Mobile
Prepaid activations and upgrades
Changing a SIM or eSIM on an existing line


Manual exceptions

When completing an order for a replacement device and the customer already paid DCC on the first order
When completing a like for like replacement device order in DASH due to a T-Mobile error (damaged, defective, order never received, what’s in the box accessory missing)


The leaked documents suggest T-Mobile might enforce the new $35 charge starting November 15, just in time for the big Black Friday sale. On the other hand, Home Internet and other lines will charge the existing Assisted Support Charge fee beginning November 3, which will be switched to DCC on November 15

 

[The Honorable]

Money grab.

 

[ART]

🖕these companies.

 

[Red Velvet]

I went to Spectrum Mobile and do not regret it one bit.

 

[InsaneOptimist]

T-Mobile to charge $35 activation fee on nearly all transactions

T-Mobile plans to enforce a new $35 Device Connection Charge for almost all transactions that involve purchasing new devices and adding new lines.

www.phonearena.com

T-Mobile is one of the few US carriers that offers customers the possibility to avoid the so-called “Assisted Support Charge” if they register online. Unfortunately, this will no longer be possible since the Un-carrier is preparing its staff for a new support policy that requires customers to pay a unified “Device Connection Charge” fee.

According to internal documents leaked by TMO.Report, T-Mobile’s new Device Connection Charge (DCC) is a one-time $35 (plus applicable taxes) charge for connecting a new device to the network when activating or upgrading with T-Mobile. This could previously be prevented in many cases by simply placing your order online.

The new charge applies to each device activated or upgraded. More importantly, orders with multiple devices are charged for each device. There’s a long list of transactions that require T-Mobile customers to pay the $35 fee. Fortunately, there are exceptions that would save customers $35. Here are all the scenarios where you won’t be charged for DCC:

Automatic exceptions

National retail orders (Apple, Best Buy, Costco, etc.)
DIGITS Talk & Text and PROXY by DIGITS activations
JUMP! And JUMP! On Demand upgrades
T-Mobile for Business customers activation or upgrading through Direct & Indirect Sales or Care
Accounts activated through the Activations channel or Puerto Rico Care because they use Samson, which doesn’t support DCC
New lines that were charged for DCC within the past 14 days
Migration from Sprint to T-Mobile
Prepaid activations and upgrades
Changing a SIM or eSIM on an existing line


Manual exceptions

When completing an order for a replacement device and the customer already paid DCC on the first order
When completing a like for like replacement device order in DASH due to a T-Mobile error (damaged, defective, order never received, what’s in the box accessory missing)


The leaked documents suggest T-Mobile might enforce the new $35 charge starting November 15, just in time for the big Black Friday sale. On the other hand, Home Internet and other lines will charge the existing Assisted Support Charge fee beginning November 3, which will be switched to DCC on November 15

Had them years ago(2011) & it is the same operation now, as it was then; money grubbing & bad customer service. Joined Sprint in 2013 & everything was, comparatively speaking, fair & tolerable until the Merger, 6-12 months ago, with T-Mobile. Since T-Mobil has been a part of Sprint, it’s back to Billing Irregularities, extra charges on the bills, etc.
Reached conclusion about a month ago to switch perhaps to AT&T, or Mint mobile. Basically like having a contract, so am leaning more towards AT&T. Anyway this recent announcement forces me to fully commit to changing to another Carrier🤮🤮

 

[Rollie Forbes]

I went to Spectrum Mobile and do not regret it one bit.

I've mever heard of Spectrum. How's their service?

 

[GwynShivers]

I've mever heard of Spectrum. How's their service?

Spectrum started out as Viacom, Time Warner, Spectrum & now Xfinity.

 

[GwynShivers]

Spectrum started out as Viacom, Time Warner, Spectrum & now Xfinity.

Oh, I forgot Comcast too!

 

[Finesse]

It's so damn stupid the way they add these charges in. These companies are going to get paid monthly from their users for using their service, so the point of pushing a fee on this is just dumb. It's not like tmobile needs the money.

It kinda reminds me of how some phone brands don't even include a charger in the box, so that you're now responsible for buying that part. You're already paying hundreds of dollars for a new phone, and yet they don't include a charger? Just seems cheap to me when companies do things like this. And now with these charges to activate different phones on their service, it feels like something added when it should be included just because you're a paying customer.